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Emergency Help

We can’t be there in person to help and support you in a moment of crisis, but there are other options available to you if you can’t turn to someone you trust. By giving us your postcode (or one nearby to where you are right now) we can let you know about services in your area. Remember: this moment will pass; you won’t always feel the way you do right now. 

If in doubt always call 999.

You can also sign up to Alumina, our online support for mental health and wellbeing here: 





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Dedicated to self-harm recovery, insight and support.

When to go to Hospital...


Occasionally, but not always, you might need to decide if you need immediate medical help. 

It could be that either accidentally, or deliberately, you have harmed yourself and now, you feel scared about the impact of it on your body.

It maybe that you need to dial 999 immediately: is your cut very deep and bleeding near an artery? Is your burn severe? Have you swallowed something? Get someone to call 999 or call it yourself. No one will be cross with you for taking up NHS time; it could save you.

If not 999 then:

Firstly – breathe. Slowly. Get control of your body by getting oxygen to your brain – I know it sounds stupid, but it’s harder to make rational decisions and deal with an emergency if you are in panic mode.

Secondly – if you are bleeding – press down on it firmly. Hold it there. If you need to, tie something above the injured area to stem the bleeping. If it’s a burn – run it under cold water for at least 20 mins, then wrap it in cling film.

Thirdly – if, after 20 mins, you are still bleeding/feel a burning sensation – get to the hospital.

If you are hesitant about what to say write down, or get someone to write down the following for you, so you don’t have to repeat yourself: your full name/school/address/GP/what you have done/how long ago/what you used, drank, swallowed, how long you have been self-harming. Doing this will help you loads and give medics the information they need immediately to know how to treat you.

If you do get taken to hospital, you may feel unwell on the way. Having someone with you will help you.

  • stargazer

    I know this may seem like a stupid question, but how do I know if a lot of blood is a lot of blood? Sometimes in the middle of a situation like that, what seems bad may not actually be bad. I don't want to call the hospital only for it to be nothing and then get in trouble for it.

    • jo

      that's not silly at all - it's a good point. blood can seem like loads as it goes everywhere and the feeling of panic often means we aren't able to make a good judgement. If it is flowing quickly or definitely any kind of pumping, squirming action - call 999 immediately. If it is slow and doesn't stop for longer than 10 mins or you feel woozy, tell someone and get to hospital. Raise the cut above your head to slow the flow of blood, if it is still bleeding and doesn't stop - go to hospital. A couple of inches above the cut, hold the area firmly to steady the blood flow, again if it doesn't stop it, you might need medical help. I guess the question is - what is 'usual' cutting for you and if you feel you have cut deeper or more than usual, please seek medical help. you mention about feeling you will be in trouble; honestly, the medical staff will be helpful and hopefully get you more support around your self-harm. I realise you may be worried about family finding out, but sometimes, letting someone know what is going on in your world will help you. take care x